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Website Hosting Frequently Asked Questions (FAQ)

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Hosting FAQ

Here is some information for customers who plan to host their websites on our servers. Please also refer to Promotion Pricing where the features of the cPanel control panel for virtual servers are listed.

What is a Virtual Server?
ammonet specializes in several levels of virtual server which means that you can find a home for your web site on our web servers and establish a presence on the internet regardless of your needs. We help you register your own domain name, which will become your unique address on the World Wide Web. Since e-mail can be addressed to your domain (e.g. ) you will not have to announce a new e-mail address if you change to a new ISP (internet access provider) or your ISP changes your e-mail address. ammonet allows you to start small and scale upward to whatever server and bandwidth combination fits your needs. ammonet server architecture is the most robust and flexible in the industry. Customers can use their ammonet server solutions for e-commerce, on-line auctions, chat forums, virtual postcards, polls and surveys, live audio and video, secure conferencing, market research, banner advertisements, shopping carts, e-mail (virtual post offices), classified ads, databases, search engines, on-line stores and malls and much more.

Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the letters WWW in front. Many web hosting providers do not provide this capability. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Do you offer dial-up internet access?
No, you will need a local internet access provider (ISP, internet service provider) in order to service your web site and retrieve e-mail sent to your site. Providing a specialized Virtual Server service (or IPP, internet presence provider service) means that we do not have hundreds of modems to maintain, thus enabling us to devote more time to our customers' web presence needs and to enhancements of the entire Virtual Server System. On our servers, no bandwidth is lost to ISP, thus ensuring rapid access to your site even during peak usage hours.

 

Do you support MS Frontpage Server Extensions?
Yes, MS FrontPage 2000 Extensions are available upon request on all of our domain accounts. MS Front Page 98 can also still be used. The Extensions consume a considerable amount of disk space, but remember that many FrontPage webs can be hosted without the extensions which enable certain advanced features.

 

Do you offer web page design services?
We do offer web page design services, web page consulting and web page development, in addition to our web hosting services. For more information, please go toWebsite Design Services.

 

Can I upgrade from a Economy or Business Account to a Professional Account?
No. The Professional Account domain will have to be configured from the start as if it were a brand new account. There is a $75 (£45) setup fee. Any unused rent will be credited to the new account. Please keep in mind that since your site will move to a new server your IP address will also change.

 

Can I upgrade from a Economy Account to a Business Account?
Yes. You can upgrade from a Economy Account to a Business Account at any time for a transfer fee of $15 (£9). We will also pass on any monthly rental credit toward your new Account.

 

Can I check domain name availability?
You can check domain availability direct from our registry site at https://ammonet.nameservices.net

 

Does ammonet handle domain registration?
ammonet can register new domain names for you or you can register .com, .net. org and .info domains via our registry at https://ammonet.nameservices.net. The relevant InterNIC will bill you directly for your annual registration. We do not charge for actually carrying out the registration process with the American or Swiss InterNIC and some others. For the details, please refer to Domain Name Registration.

 

Can I transfer an existing domain name to ammonet?
Yes. When you place an order for a Virtual Server, please be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for InterNIC to complete the transfer. If you do not know how to change the dns entries for your domain, please authorise us to do that for you.

 

How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 24-72 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

 

Does ammonet limit the number of hits I can receive per month?
No. Our experience has shown that 300 to 500 MB/month is more than enough data transfer for 90(+)% of all websites and we use it as a bench mark. Depending on the quantity and size of your files, 1000MB could support many thousands of hits per week. If your site begins to exceed several gigabytes of data transfer each month, we will contact you about upgrading so performance doesn't suffer.

 

How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP). Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. ammonet offers unlimited FTP access.

Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your convenience.

Can multiple domains point to the same HTML files?
In general, if you have more than one domain account at ammonet we can point each domain address to the same HTML files. With our Business Account, we allow three additional domain names pointing to your virtual server.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community. ammonet Virtual Server secure processing is available FREE using SSL and PGP to provide an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode. We also provide a completely configurable on-line shop to our Business and Professional Account customers, and a comprehensive e-commerce option. For more details, please refer to E-Commerce.

Can I resell space within my own account?
Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. A Economy Account or Business Account will allow you to resell subdirectories (non-domain accounts) only. If you are going to resell domain accounts, you will need a Professional Account. This is a much more powerful solution that allows you to partition cgi and ftp directories for your customers as well as to partition virtual hosting directories. We will bill you our fees and you can charge your customer what you wish.

Do you accept international orders?
Yes. We are strongly international and our web site can be viewed in English, German and Italian. We host all top level domain name extensions.

How long has ammonet been in business?
ammonet has been in business since 1997 and is staffed by a trained and professional technical support team.

What contract and payment terms are available?
We bill quarterly and do not require a minimum contract beyond the initial set-up and first quarterly fee. For details of payment methods, please refer to Billing.

Do you offer technical support to your clients?
Yes. We encourage our customers to consult the Cpanel on-line Help documentation and the sources listed on our Support page, and if they do not find the information they are looking for, to send e-mail to us with questions or concerns about their web site. We are relatively quick to respond to support e-mail.

How long does it take to set up a new account?
Orders for servers will be configured within 48 hours, and usually it will be done the same day. Once an account is set up, an activation notice will be sent to you via e-mail including a User ID, password and FTP hostname. You can begin uploading files to your new web site immediately.

How do I place an order?
You can place an order for a Virtual Server account bycontacting us by email:

 

What do the error codes mean?

 

  • 100 Continue
  • 101 Switching Protocols
  • 200 OK
  • 201 Created
  • 202 Accepted
  • 203 Non-Authoritative Information
  • 204 No Content
  • 205 Reset Content
  • 206 Partial Content
  • 300 Multiple Choices
  • 301 Moved Permanently
  • 302 Moved Temporarily
  • 303 See Other
  • 304 Not Modified
  • 305 Use Proxy
  • 400 Bad Request
  • 401 Unauthorized
  • 402 Payment Required
  • 404 Not Found
  • 403 Forbidden
  • 405 Method Not Allowed
  • 406 Not Acceptable
  • 407 Proxy Authentication Required
  • 408 Request Time-Out
  • 409 Conflict
  • 410 Gone
  • 411 Length Required
  • 412 Precondition Failed
  • 413 Request Entity Too Large
  • 414 Request-URI Too Large
  • 415 Unsupported Media Type
  • 500 Server Error
  • 501 Not Implemented
  • 502 Bad Gateway
  • 503 Out of Resources
  • 504 Gateway Time-Out
  • 505 HTTP Version not supported
























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